What we offer

The team at Crisp Communications have skills and experience across a wide variety of marketing communication disciplines. We're here to help you reach out and build long-lasting relationships with people. Here's what we do.

Tailored approach

Just as every project is different, so is every community. We tailor our approach to meet the needs of your audience and stakeholders.

We listen

We take the time learn about your business so we can deliver strategic communications and engagement campaigns that align with project outcomes, budget and brand.


Reputation, honesty and integrity are at the heart of our approach and how we run our business.

Up to speed

We always look at the best way to approach your project, staying on top of new developments to ensure we always have the capability to deliver what works for you.

Trusted advisor

We understand the importance of trust to the communities we work in, project stakeholders and your team. It's a privilege when we become a trusted member of your team.

Community consultation,
analysis & reporting

Asking the right questions in the first place determines how successful you’ll be at getting any useful input from the community during the planning stages of your project. We use real people to ‘eyeball’ the responses collected and manually code them according to the data collection framework. We're confident that the insights we provide back to you in our Consultation Reports are a true reflection of the community's wants and needs. They empower your project team to make decisions in the planning stages that reflect the community’s input.

  • Data collection framework & survey tools
  • Data analysis
  • Report generation
Campaign strategy & execution

From planning to implementation our media and marketing communication campaigns ensure you reach your audience in the most meaningful and effective way, and with maximum exposure. We design integrated marketing communications campaigns for you, centred around your needs, that incorporate a variety of media and advertising platforms as required. Our experience includes establishing and providing the ongoing management of Facebook profiles and Twitter streams. Both for large organisations and at project level.

  • Print, television and radio
  • Electronic direct mail
  • Digital marketing
  • Interactive online tools
  • On-the-street activations
Community engagement

One of our specialties is running public engagement on major infrastructure projects. We know how critical it is to their success that the communities affected by them are on side as early as possible. So we work with you to capture the community’s concerns during the planning phase and to keep you communicating with them when construction gets underway and after it’s finished.

  • External engagement strategy creation
  • Public meeting facilitation
  • Event planning and management
  • Local and central government information management
  • Advertising, media and social media campaign planning and execution
Corporate document checking service

We are skilled at sense-checking and re-writing important company documents such as Asset Management Plans and Disclosure Statements. We ensure they present a clear clear view to stakeholders, whilst maintaining the technical integrity of your information. We apply a consistent voice, language and terminology, and reduce word count through smart, active sentence structures. It's about creating corporate documents that are well-written and fit for purpose.

Media engagement

With many years’ experiences providing media liaison for some of New Zealand’s largest multi-infrastructure companies and high profile agencies, our team provides you with an effective media engagement solution that includes:

  • Media releases for your in-house media team
  • Hands-on media management
  • Media briefings
Stakeholder management

Effective stakeholder management is critical for any project’s success. Whether it's liaising with engineers, construction companies and traffic management experts on major projects, or heads of department on internal projects, we deliver practical and effective and stakeholder engagement plans.

Crisis management

No matter how hard you try, things do go awry from time to time. The best way manage incidents and events is to think ahead and be prepared. That's where we come in. We help you to avoid, minimise and professionally manage the impact of issues and crises by working with you to understand where the risks to your business, or project lie. We then pull together a reactive media and marketing communication plan that addresses all the different scenarios. Forward planning and preparedness is the best way to manage incidents and events – We can help you plan, prepare or get through a crisis.

Event management

From sod/earth turnings to dawn blessings, ministerial openings, community open days and events you are in safe hands. We have organised successful openings and launches, including the Nelson Street Cycleway (Te Ara i Whiti - the Lightpath). Events centred around construction projects are designed to meet organisational, Iwi and political requirements and are inclusive of the construction team and local community.

Writing resources

We are skilled at taking complex, technical information and translating it into plain English. We provide writing resources to help you with:

  • Tailored media statements
  • Articles
  • Website copy
  • Social media content
  • Advertising collateral
  • Project reports
  • Newsletters
  • Direct mail
  • Blogs and blog management
Mediation services

Sometimes not everyone is happy with the impact that your project will cause. In these instances we work with you to facilitate difficult conversations and help you find a resolution.